Tag Archives: tacit

Document automation and the Chinese Room – is this KM?

We’re looking for people to be able to access and apply the best knowledge to get things done. Making that behaviour change is probably going to mean more than just supplying information. Our KM has to be about making practical, enabling changes too.

I’m praising inefficiency – or perhaps I’m lifting our sights to a second tier, whole system level of efficiency that risks being missed if we just optimise at ground level in the here and now.

We’re used to visualising the different degrees to which people engage with a community as a set of concentric circles, with the more engaged more central and the more occasional/transactional visitors further to the outside.

Engagement and knowledge management are clearly related – well, it’s clear to me, at least …

We want to make knowledge gained from one experience available for future reuse – but do we know what will be relevant then?

There’s something we really ought to learn from those long-ago days of the school library.

Which function should KM be part of? My answer – it’s its own function. At least for now.

doing wrong. The other is more complex, and I think more usual, and it’s the conspiracy of circumstances.

“The knowing-doing gap” is all about how organisations confuse intellectual activities (knowing) such as planning and reporting with actual progress-making work (doing). But what if there was a doing-knowing gap as well?