Category Archives: staff engagement and involvement

The corporate off site (stop making sense)

I’m a tail-end baby boomer so I wuz brung up on these corporate off site meetings. But I’d say that for more than a decade they’ve been bothering me more and more. And because they are sort of ingrained in me this is really against type for me – but irresistible now.There’s quite a formulaContinueContinue reading “The corporate off site (stop making sense)”

Here to help, IKEA?

Another customer service story. Another poor customer service story. Now, usually I’m fairly impressed with IKEA. They’ve understood a lot about the customer journey, about a good experience, and they’ve improved their service offer over the years. So I’m doubly upset to see them fail. And it’s the same old failure we so often seeContinueContinue reading “Here to help, IKEA?”

Working hard

I struggle all my life with this working hard thing! It’s one of my themes. As a knowledge person I believe more in working smart than working hard, but the hard work ethic is there under the skin from my background and I can’t ignore it. My employer is a work hard company – 100%! -ContinueContinue reading “Working hard”

First have a good purpose

I think one place where a lot of organisations struggle with corporate social responsibility is … well, they fall at the first hurdle, really. You have to have a good purpose. There seems to be a lot of misunderstanding around what constitutes a corporate mission.  Some have got it taped, but some really quite otherwiseContinueContinue reading “First have a good purpose”