Category Archives: knowledge management

When and how will we make KM less of a clerical overhead?

To function well and deliver good services to their members, communities of practice need the right processes, well run.

“Knowledge conversations” are conversations with people about their knowledge that have one or more of three main motives.

Who wouldn’t want to always have everything they need in the one place, right in front of them? But is this feasible? And what does it mean anyway?

Remote work – Your purposeful work and focus may be more optimised, but this is at the expense of the more speculative contacts you might otherwise have made.

Had I been there when this famous phrase was first uttered*, and indeed whenever I have since heard it coined, my thought would inevitably be, because this is just what I do, “suppose it doesn’t?”. Then what?

A community of practice can be more or less purposeful or speculative – what are the choices and how do you strike the right balance?

Today’s “email overload” is “channel confusion”. If you want, as KM, to enable the communities that have a need to share to work optimally together, you have to help them make choices about which is for what, and which is for whom.

There are lots of things we can do together, KM and Comms, when we collaborate well. We can make sure that communications connect to knowledge. Here’s what I mean.

…and in which different ways? Who is in each group? How could things be better?