Category Archives: KM Thought for the Day

SEO is complicated and quite a skill that engages specialist professionals using data, tools and techniques you can’t just pick up in an instant. But don’t despair – there are a couple of simple things you can do – that very often people don’t do – that just might be the two most important bits of SEO

Document automation and the Chinese Room – is this KM?

We’re looking for people to be able to access and apply the best knowledge to get things done. Making that behaviour change is probably going to mean more than just supplying information. Our KM has to be about making practical, enabling changes too.

I’m praising inefficiency – or perhaps I’m lifting our sights to a second tier, whole system level of efficiency that risks being missed if we just optimise at ground level in the here and now.

We’re used to visualising the different degrees to which people engage with a community as a set of concentric circles, with the more engaged more central and the more occasional/transactional visitors further to the outside.

Engagement and knowledge management are clearly related – well, it’s clear to me, at least …

We want to make knowledge gained from one experience available for future reuse – but do we know what will be relevant then?

There’s something we really ought to learn from those long-ago days of the school library.

Which function should KM be part of? My answer – it’s its own function. At least for now.

doing wrong. The other is more complex, and I think more usual, and it’s the conspiracy of circumstances.