Author Archives: robertmtaylor

doing wrong. The other is more complex, and I think more usual, and it’s the conspiracy of circumstances.

“The knowing-doing gap” is all about how organisations confuse intellectual activities (knowing) such as planning and reporting with actual progress-making work (doing). But what if there was a doing-knowing gap as well?

Getting to a state in which both ‘preparing to act’ and ‘prior art’ are part of project start-up critically means budgeting for these kinds of activities from the start, and creating the expectation of a somewhat more ‘tortoise’ rather than ‘hare’ approach in the early days of the project.

There could be other categories that we might consider adding to RAID to give us a RAID+ Log that more fully reflected the KM perspective.

There are two readings of the force of ‘engagement’ and ‘discretionary effort’, and there’s a more positive, qualitative flavour to them that I have always preferred – and this dichotomy relates to how we approach certain aspects of KM.

Here was an opportunity to embed some KM – in the sense of ‘guidance learned from experience’ to help improve performance in the moment, because it will be seen precisely at the right time

Give people a shallow, peripheral vision awareness of lots of things.